Frequently Asked Questions

Jazz Improvisation Course
How will my Course be delivered?
Within 24hrs after PayPal notifies us of your purchase you will receive download instructions at the email address associated with that PayPal purchase. If you’d like to be contacted via a different address tell us via malletworks@gmail.com.  

 

How will my students watch the Course?
Students will have access via their email address. Please submit student email addresses to malletworks@gmail.com.  Provide these in as few emails as possible since we can batch submit them to our DRM server. One email per semester would be perfect ;) !  

 

How do I schedule the inluded video lesson with Arthur?
After your purchase contact Arthur via arthurlipnermusic @ gmail.com . He will send you a Google Calendar link.

Can the included lesson be one-on-one?
Sure! No filming of lessons, by the way.

What is Arthur's discounted teaching rate after the included lessons? 

Ask him, if he doesn't mention it. 

Is there an annual licensing fee for the course?
Not for orders placed before 4/1/21.  At that point, when this introductory offers ends, we will release new guidelines and pricing structure.

Do you accept Schools Purchase Orders?
Gladly! Send us any required paperwork.

Can I share the Course with other faculty/departments at my school?

Yes, your purchase covers your school.

Can I post printed materials to Scribd and other file-sharing sites?
No. MalletWorks does not have an agreement with any of those parasites. Photocopying and file sharing steal income from creators. Let’s teach our students morals along the way.  


Digital Sheet Music
Why can’t I download the digital products right now?
MalletWorks does not have online encryption at this time. We do what we can to protect composers' rights.

How are digital products delivered?
Within 24hrs after PayPal notifies us of your purchase you will receive an emailed PDF at the email address associated with that PayPal purchase. If you’d like to be contacted via a different address tell us via malletworks@gmail.com.  

 

Does MalletWorks accept unsolicited submissions for publishing consideration?
No unfortunately.  


Miscellaneous
Does MalletWorks ship overseas?
We ship to USA/Canada. For overseas inquiries, please contact one of our fine distributors listed in the Contact area. 

When are you going to have Ney Rosauro's music and the remainder of the MalletWorks titles at this site?

Great question! Thanks for your patience.

PO Box 302
Wilton CT  06897 USA
+1.203.762.8083     malletworks@gmail.com

© 2021 Magic Makenda Media, LLC